standard specification
course objectives
gain a detailed understanding of the vocabulary The key definitions and requirements of ISO9001:2015 and the standard system enable organizations to better meet customer needs.
who should attend the training
Everyone involved in planning, operating, maintaining, supervising and auditing. Quality Management System Standard ISO 9001:2015
course content
• Importance and Benefits of ISO 9001:2015 Quality Management System
• quality management principles
• history
• ISO 9001 : 2015 requirements
• Introduction
• border
• standards or references
• terminology and definition
• organizational context
• leadership
• quality management system planning
• support
• performance
• performance assessment
• improvement
Group activities (Workshop)
Organizational context, stakeholder needs and opportunity assessment and risk